Shipping policy

Processing Time Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping & Delivery

Currently, we offer shipping to the United Kingdom, Europe, the United States, Mexico, Australia and New Zealand.

Delivery delays can occasionally occur due to customs processing or carrier delays beyond our control.

Pricing & Taxes

All prices displayed on our website include applicable taxes. Tax is included in your product prices but not in shipping costs. We collect and remit taxes for orders shipped to the United Kingdom, European Union countries, and select international destinations including the United States, Canada, Australia, and others as required by law.

Customs & Duties (International Orders)

For international orders outside the UK and EU, customers may be responsible for customs duties or import fees imposed by their country. These charges are separate from the taxes included in your product price and are the responsibility of the recipient. We recommend checking with your local customs office for specific information about potential duties.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email with your tracking number once your order has shipped. You can track your order using the tracking number provided.

Damaged or Lost Shipments

If your order arrives damaged or goes missing in transit, please contact us at dayvanotdeeva@gmail.com within 7 days of the expected delivery date so we can assist you.

Questions

If you have any questions about shipping, taxes, or customs, please contact us at dayvanotdeeva@gmail.com